How customer-focussed is your business?

A FEW days ago, I received a message from one of our readers that started like this. “I’m motivated to write to you about your piece on “thank you”. Was it really a business in St. Vincent and the Grenadines you referred to and was the owner a Vincentian?” The reader went on to say, “thank you is as rare as an endangered species in my book.” Furthermore, he went …

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