Endesa fined for “violating rules relating to customer relations”

Energy provider Endesa has been fined €360,000 by ERSE (the sector’s regulator) for 92 violations of “several rules relating to the commercial relationship with the customer, including changing supplier without the customer’s express authorization”. In a statement, ERSE said the fine was reduced to half, 180,000 euros, because the company “cooperated, compensated consumers and gave […]

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